Richard gave a presentation to the KMLF in his dual roles as a knowledge consultant and Honorary Research Fellow with the eScholarship Research Centre, at the University of Melbourne. The presentation facilitated lively debate about whether KM should aspire to becoming a stand-alone disciple like ‘economics’ or ‘Information systems’ – and if so, what might be the basis of such an aspirational journey.

The slide pack for this presentation is now available here:

Presentation to KMLF 22 Sept 2010


Event 1: Knowledge cafe to discuss Taking action on Sustainability
David Gurteen and Geoff Brown
Wednesday October 20 6 for 6.30. Graduate School of Business and Law Cnr Russell and Victoria streets.
Level 2 Room 29  Bookings are essential for this event as it is a shared event with RSA.

Event 2: “Knowledge Strategy, Where to start” 
Dr Rachelle Bosua
Hear some great insights into how to get your strategy up and runningto generate positive outcomes.
Wednesday October 27 6 for 6.30. Graduate School of Business and Law Cnr Russell and Victoria streets.
Level 4 Room 3.

RSVP: For either event or both to  melbournekmlf@gmail.com

About our Guest Speakers

Dr Rachelle Bosua is a lecturer in the Dept of Information Systems, The University of Melbourne where she teaches a variety of ICT-related subjects such as Informatics, Change Management, Business Process Modeling and Knowledge Management. She has an extensive career in IT and since 2003 she has been conducting research in Knowledge Management with a focus on knowledge sharing and ways in which ICT can facilitate and support knowledge sharing. Lately her focus has been on knowledge strategy and she has been offering practical advice to small and large businesses on ways in which they can choose and implement knowledge strategy using ICT.  Her particular expertise is on the management of knowledge in teams and workgroups and the design and development of socio-technical systems to enable and support knowledge management. In this capacity, she currently collaborates with colleagues from the Cardiff Business School (UK) and The University of Utrecht (the Netherlands).


David Gurteen

For more information on The Gurteen Knowledge Community see: www.gurteen.com


Gurteen Knowledge Cafés are a powerful means for individuals and organisations to engage in knowledge sharing, learning and innovating. The Knowledge Cafés have been a tremendous success in recent years and RSA A+NZ and KMLF (Melbourne Knowledge Management Leadership Forum) are very fortunate that David Gurteen will facilitate a special Knowledge Café event at the newly refurbished Emily McPherson Building in Melbourne.


Geoff Brown


 Keynote speaker for the evening and deliver the introductory address to initiate and stimulate discussion in the inimitable Gurteen Knowledge Café manner. This is an opportunity for constructive, productive and rewarding dialogue.View Future KMLF Events and other Knowledge activities at AUS KM Events calendar:


RSVP: by email to melbournekmlf@gmail.com  


View Future KMLF Events and other Knowledge activities at AUS KM Events calendar:

Richard will introduce the notion of knowledge interventionism as a way of mediating the multiple paradigms that make up today’s organizations, organisational networks and market economies.

The session will be run in a way that contextualizes these historic reflections using a case study of one type of government intervention – namely the concept and use of quality standards within Australia’s not for profit (community services) sector.  Participants will be asked to participate in a conversation by asking whether a notion of ‘knowledge interventionism’ has any merit and what might be the basis for this within the context of some of the emergent trends within the contemporary digital media world.

Agenda:  Wednesday September 22

6:00-6:30          Networking with other thinking collaborators (over drinks and nibbles).

6:30-7:15          Richard VinesKM as an interventionist and cross paradigmatic discipline

7:15-8:00          Informal conversation amongst the group to explore the ideas and concepts.


RMIT Graduate School of Business and Law, Corner Russell & Victoria Streets, Melbourne.
Emily McPherson Building, Lecture room 13.4.003 (Two levels up from Reception).

Metered street parking nearby in Lygon Street.

RSVP: by email to melbournekmlf@gmail.com

About our Guest Speaker

Richard Vines has found himself engaged in the domain of knowledge management because of his journey through many different career threads, including forestry and land management; international trade; cross cultural education and international transitions; and industry sector analysis and consulting including stints within the forest and wood products, agribusiness, manufacturing, mining and mineral processing, print and publishing and not for profit (community services) sectors.

Richard has been greatly influenced by the thinking of Professors Bill Cope and Mary Kalantzis (located at the University of Illinois in the United States). In their up-coming book (along with their fellow author Liam Magee) titled: – Connecting Knowledge in Academic Research: Towards a Semantic Web, Cope and Kalantzis flesh out aspects of the substantial differences between the Gutenberg paradigm of print (and the knowledge cultures which this culture has spawned over several centuries) and their theoretical and historical understandings of textual practices of contemporary digital media.

View Future KMLF Events and other Knowledge activities at AUS KM Events calendar:

Dr Jacoby has developed a unique model of Knowledge Management that focuses on Mission-Critical knowledge. The rationale for this is that if it is not “Mission-Critical”, i.e. does not contribute to the organization’s and the role’s KPOs, then there is little justification in collecting and managing it.  The model, perhaps uniquely, has a method for identifying Mission-Critical tacit knowledge and measuring the organizational vulnerability to tacit knowledge “walking out the door”.

This model is based on the following fundamental assertions:

  • Management is all about achieving KPOs
  • Knowledge management therefore needs to be about making better decisions
  • Knowledge is role-specific and not organisation-generic
  • It is possible to identify and capture mission-critical knowledge
  • It is possible to identify and convert tacit knowledge to explicit knowledge
  • Knowledge can be “poor knowledge” or “good knowledge”. It is “poor” when:

–        You don’t get it when you need it

–        It is not in the form required

–        It is not accurate

  • It is possible to manage an organisation’s wisdom using only three measure

–        the robustness of decisions (DRR – Decision Robustness Ratio)

–        the degree of documentation of mission-critical know-how (PCR – Process Capture Ratio)

–        the degree that mission-critical know-how is leveraged, through training, to required-to-know staff. (PTR – Process Training Ratio)

Participating in this event will

  • provide a new, very simple and innovate way of applying and measuring the knowledge needs of an organization;
  • provide a new, very simple and innovate way of safe-guarding the organization from it vulnerability to tacit knowledge loss

Agenda:  Wednesday August 25th

6:00-6:30          Networking with other thinking collaborators (over drinks and nibbles).

6:30-7:15          Dr Jack Jacoby – Mission Critical Knowledge Management

7:15-8:00          Informal conversation amongst the group to explore the ideas and concepts.


RMIT Graduate School of Business and Law, Building 13 (Emily McPherson building),
Corner Russell & Victoria Streets, Melbourne

Lecture room 13.3.003 (one level up from reception).

Metered street parking nearby in Lygon Street. RSVP: by email to melbournekmlf@gmail.com

About our Guest Speaker

Dr Jacoby has a wide and varied background. After five years as CEO of a world-renowned health facility from his mid-20s, he undertook a career in consulting. This saw him consult to hundreds of public and private corporations and organisations as a high-level corporate strategist, trouble shooter and devil’s advocate.   He has extensive experience as a strategist, business and market planner, organisation effectiveness and efficiency analyst, negotiator and facilitator. He has expertise in shaping organisations to better deliver shareholder and corporate objective.  His speciality is shareholder value and shareholder rights.  Before operating his own strategy consulting practice, he was a Director in Ernst & Young’s Consulting Practice.

He developed and runs in the arguably the only Personal Visioning Program for Masters of Business students and has counselled countless individuals helping them resolve their challenges and define their personal visions.  

An innovator himself, he is known for his creative contribution to both business, organisations and the community including:  Founder of the Collaborative Network Philosophy, Founder of the Owner Accreditation Concept, Innovator of the Mission Critical Knowledge Management Methodology, Inventor Knowledge-In-Confidence Mentoring Service, Inventor of the Shareholder Metrics Methodology, Founder of the VisionCircle Movement and author of 6 books.

Dr Jacoby holds a Doctorate in Business Administration and is an Adjunct Professor at RMIT University – Graduate School of Business and Law.  More information can be found at:  www.jacobyconsulting.com.au

View Future KMLF Events and other Knowledge activities at AUS KM Events calendar:


We had an excellent session at KMLF last night with Stan.  24 of us in the room joined in the discussion on Communities.

Stan has kindly agreed to pass on his slide pack – you can now see it here: 

Communities Manifesto for KMLF

You can also read more about the Communities Manifesto on Stan’s site.

We also had some very active tweeting – not only from people in the room, but a number of others were also following the discussion from across the globe.  Here’s a slightly edited version of the Twitter discussion (from the #kmlf hashtag):

@Metaphorage A big thank you to the ARK Group Australia – organisers of #kmaus10 – for supporting Stan Garfield’s visit to Melbourne for #KMLF
@RodSherwin Checking out the new Emily McPherson Building for #kmlf (@ RMIT Building 13)
@helmitch #kmlf starting now @metaphorage intro’ing @stangarfield
@kdelarue #kmlf just kicking off – had to move to level 3 to get a working projector! The new RMIT building just opened today.
@kdelarue #kmlf – @stangarfield now on – “The communities manifesto”.
@helmitch #kmlf communities are people – they want to connect due to their interest + passion. This bonds them.
@helmitch #kmlf communities within organisations are *not* based on org structure or region
@Metaphorage Listening to Stan Garfield at #KMLF on his Communities Manifesto based on his experiences and research.
@Metaphorage Stan Garfield at #KMLF – things and focus in KM have changed, but the overriding principles remain the same.
@RodSherwin Communities are people not tools. Start with people 1st then find tools to support it #kmlf
@lukegrange RT @helmitch #kmlf communities within organisations are *not* based on org structure or region
@Metaphorage Stan Garfield at #KMLF – communities are people interacting, not tools (although can be useful to support communities).
@helmitch #kmlf there are so many tools for communities now, it’s confusing for people. Minimise choice.
@kdelarue Don’t offer *too* many choices of tools to a community; people just get confused, and opt out #kmlf
@helmitch #kmlf people join communities. Make it appealing to join, and stay.
@Metaphorage Stan Garfield at #KMLF – communities need to be voluntary, motivate members to join not conscript
@kdelarue Communities must be voluntary – make it something people don’t want to miss out on. #kmlf
@lukegrange Make sure communities cross boundaries but you need to be diplomatic. Key skills in EI needed. #kmlf
@helmitch #kmlf make communities broad around the area of interest – increase diversity of opinion/knowledge
@kdelarue Communities should be open, and span boundaries. Don’t lock out people who could offer diverse perspectives. #kmlf
@Metaphorage Stan Garfield at #KMLF – minimise redundancy in communities. Join people into existing similar interests in preference to separate.
@kdelarue Start broad, narrow down. Try to avoid redundancy in communities; helps to build critical mass. #kmlf
@helmitch #kmlf start broad and then narrow down into spin-off communities as needs. Niches not critical mass.
@helmitch #kmlf critical mass for communities – at least 50, better at 100 – rule of thumb.
@kdelarue A community should have about 50 members, with 100 an even better target. #kmlf
@Metaphorage Stan Garfield at #KMLF – build critical mass. Helps diversity of views and volume of interactions
@Metaphorage 24 people listening to Stan Garfield at #KMLF – clearly engaged with what he is sharing.
@kdelarue Avoid having too narrow a scope – challenge niche communities to prove they need to be separate. #kmlf
@helmitch #kmlf SCENT tools – Site, Calendar, Events, News, Threads
@Metaphorage Stan Garfield at #KMLF – communities need to be actively nurtured. Leaders make a big difference to fostering the interactions.
@helmitch #kmlf SHAPE tasks – Schedule, Host, Answer, Post, Expand – the community lead/facilitator role
@kdelarue People with niche interests should join a broad community 1st. If too broad *and* if enough interest, *then* form a new community. #kmlf
@Metaphorage Stan Garfield at #KMLF – enable interactions through TARGET – Types, Activities, Requirements, Goals, Energy/Engage, Tools
@Metaphorage Stan Garfield at #KMLF – SPACE- Subscribe, Post, Attend, Contribute, Engage.
@Metaphorage Stan Garfield at #KMLF – SMILE – Subject, Members, Interaction, Leaders, Enthusiasm
@helmitch #kmlf stories are a key measurement – what it did for the community members.
@lukegrange ROI is not critical it’s the stories which communities tell that determine it’s health. #kmlf
@Metaphorage Stan Garfield at #KMLF – PATCH (measures of community interaction) Participation, Anecdotes, Tools, Coverage, Health (activity)
@helmitch the ‘thank yous’ can be a key measure – no. of times people say thanks. #kmlf
@kdelarue Community success should not be measured by RoI – Participation, Anecdotes, Tools, Coverage, Health. #kmlf
@rosshill #kmlf @stangarfield suggests that stories are the most relevant metric for judging the health of a knowledge sharing community
@helmitch #kmlf great points re how to measure communities and ‘health check’ from @stangarfield
@kdelarue Health: activity – meaningful posts & articles, meetings, members, participation. #kmlf
@gaurisalokhe enjoying tweets coming in from #kmlf about community M&E. Thanks @kdelarue @Metaphorage @lukegrange @rosshill @helmitch
@kdelarue @gaurisalokhe Our pleasure! Lots of tweeps at #kmlf tonight.
@helmitch #kmlf need a mix of communication in a community; F2F, webinar, blogs, forums, conference calls, etc
@kdelarue … and thanks to all the people retweeting #kmlf tonight!
@helmitch #kmlf set the tone; welcome people, share stories, develop trust
@janstewart #kmlf @stangarfield trusting tone key for developing communities
@gaurisalokhe @kdelarue Thank god for that! Keep it rolling.. 🙂 #kmlf
@Metaphorage Stan Garfield at #KMLF – looking forward to hearing Stan at #KMaus10 on his other experiences to draw on other aspects of collaboration
@kdelarue 5 key tools to support a community: “SCENT” – Site, Calendar, Events, News, Threads. #kmlf Don’t really need more than this.
@Metaphorage Stan Garfield at #KMLF – some open dialogue happening about the effectiveness of communities. Enjoying the interactions and perspectives.
@RodSherwin Awesome presentation by @stangarfield at #kmlf abt communities with lots to apply to #yammer and #vepn
@helmitch #kmlf ask communities for help – don’t give them orders or tasks. Tap into their knowledge.
@helmitch #kmlf fantastic talk – lots of food for thought here and practical things to take back to work.
@allisonhornery Likewise! RT @gaurisalokhe: enjoying tweets from #kmlf about community M&E. Thanks @kdelarue @Metaphorage @lukegrange @rosshill @helmitch
@kdelarue Communities should span org boundaries & be voluntary – they should not follow org lines & teams… #kmlf
@kdelarue … In fact, Cadbury once re-organised to match existing communities, due to the value they delivered. #kmlf
@elmibester RT Likewise! RT @gaurisalokhe: enjoying tweets from #kmlf about community M&E. Thanks @kdelarue @Metaphorage @lukegrange @rosshill @helmitch
@lukegrange @elmibester great to be in touch and pleased you enjoyed the #kmlf tweets.
@hwakelam @helmitch – sorry I missed #kmlf last night – family called – loved the tweets
@helmitch @hwakelam thanks, glad you enjoyed #kmlf tweets – hope to see you there some time! 🙂

Communities Manifesto: 10 principles for successful communities of practice

The presentation will define and describe 10 principles for successful communities. It is based experience in creating, leading, and managing communities and communities programs, both inside and outside of organizations.

The 10 Principles are:

  1. Communities should be independent of organization structure; they are based on what members want to interact on.
  2. Communities are different from teams; they are based on topics, not on assignments.
  3. Communities are not sites, team spaces, blogs or wikis; they are people who choose to interact.
  4. Community leadership and membership should be voluntary; you can suggest that people join, but should not force them to.
  5. Communities should span boundaries; they should cross functions, organizations, and geographic locations.
  6. Minimize redundancy in communities; before creating a new one, check if an existing community already addresses the topic.
  7. Communities need a critical mass of members; take steps to build membership.
  8. Communities should start with as broad a scope as is reasonable; separate communities can be spun off if warranted.
  9. Communities need to be actively nurtured; community leaders need to create, build, and sustain communities.
  10. Communities can be created, led, and supported using TARGETs: Types, Activities, Requirements, Goals, Expectations, Tools.

Participating in this event will enable you to…

  • Understand critical success factors for communities of practice
  • Learn practical tips for leading, measuring, and nurturing communities

Agenda:  Monday July 19th

6:00-6:30          Networking with other thinking collaborators (over drinks and nibbles).
6:30-7:15          Stan Garfield – Communities Manifesto: 10 principles for successful communities
7:15-8:00          Informal conversation amongst the group to explore the ideas and concepts.

* Note – New Venue

RMIT Graduate School of Business and Law, Emily McPherson Building (Building 13)
Corner of Russell and Victoria Streets
Lecture room 13.04.006

RSVP  by email to melbournekmlf@gmail.com

About our Guest Speaker

Stan Garfield is the Community Evangelist in the Global Consulting Knowledge Management Group of Deloitte Touche Tohmatsu. In this role, he promotes communities of practice and helps practitioners to plan, launch, and lead them. Stan spent 25 years at HP, Compaq, and Digital Equipment Corp., where he launched Digital’s first knowledge management program, helped develop the corporate KM strategy for Compaq, and led the Worldwide Consulting & Integration Knowledge Management Program for Hewlett-Packard. He published the book Implementing a Successful KM Programme and leads the SIKM Leaders Community with 400 members globally.

View Future KMLF Events and other Knowledge activities at AUS KM Events calendar.

Wednesday night’s presentation was fun, with about 20 of our community joining in the conversation.  The slide pack is now available for download from SlideShare.

For more background on the topics covered, here are some links to the material referenced:

For more on the change management tools and approaches mentioned, see these sites:

  • Cognitive Edge – David Snowden’s site  – for Cynefin and complexity tools.
  • Anecdote – Shawn Callahan and Mark Schenk’s site – for business storytelling, change and anecdote circles.
  • Gurteen Knowledge – David Gurteen’s site – for knowledge cafés.
  • Change Management Toolbox – Michelle Lambert’s site – for the change management cards..
  • The Organizational Zoo – Arthur Shelley’s site – for the book The Organizational Zoo and the matching zoo cards.

Finally, see “How to organise a children’s party” on YouTube.