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Archive for the ‘Event report’ Category

60 people gathered to discuss “Who do we have to be to act responsibly for sustainability?”

At this join event with the Royal Society of Arts we listened David Gurteen introduce how to stimulate conversations and Geoff Brown provide us with a background on sustainability so we had something to talk about.  All 60 people were fully engaged for the evening (and fired up on coffee, chocolate and biscuits)  through an insightful worm up from Geoff and ongoing interation support from David.  14 participants carried on the conversations until late at Little Italy just down the road.  A great evening was enjoyed by all.

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Richard gave a presentation to the KMLF in his dual roles as a knowledge consultant and Honorary Research Fellow with the eScholarship Research Centre, at the University of Melbourne. The presentation facilitated lively debate about whether KM should aspire to becoming a stand-alone disciple like ‘economics’ or ‘Information systems’ – and if so, what might be the basis of such an aspirational journey.

The slide pack for this presentation is now available here:

Presentation to KMLF 22 Sept 2010

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We had an excellent session at KMLF last night with Stan.  24 of us in the room joined in the discussion on Communities.

Stan has kindly agreed to pass on his slide pack – you can now see it here: 

Communities Manifesto for KMLF

You can also read more about the Communities Manifesto on Stan’s site.

We also had some very active tweeting – not only from people in the room, but a number of others were also following the discussion from across the globe.  Here’s a slightly edited version of the Twitter discussion (from the #kmlf hashtag):

@Metaphorage A big thank you to the ARK Group Australia – organisers of #kmaus10 – for supporting Stan Garfield’s visit to Melbourne for #KMLF
@RodSherwin Checking out the new Emily McPherson Building for #kmlf (@ RMIT Building 13)
@helmitch #kmlf starting now @metaphorage intro’ing @stangarfield
@kdelarue #kmlf just kicking off – had to move to level 3 to get a working projector! The new RMIT building just opened today.
@kdelarue #kmlf – @stangarfield now on – “The communities manifesto”.
@helmitch #kmlf communities are people – they want to connect due to their interest + passion. This bonds them.
@helmitch #kmlf communities within organisations are *not* based on org structure or region
@Metaphorage Listening to Stan Garfield at #KMLF on his Communities Manifesto based on his experiences and research.
@Metaphorage Stan Garfield at #KMLF – things and focus in KM have changed, but the overriding principles remain the same.
@RodSherwin Communities are people not tools. Start with people 1st then find tools to support it #kmlf
@lukegrange RT @helmitch #kmlf communities within organisations are *not* based on org structure or region
@Metaphorage Stan Garfield at #KMLF – communities are people interacting, not tools (although can be useful to support communities).
@helmitch #kmlf there are so many tools for communities now, it’s confusing for people. Minimise choice.
@kdelarue Don’t offer *too* many choices of tools to a community; people just get confused, and opt out #kmlf
@helmitch #kmlf people join communities. Make it appealing to join, and stay.
@Metaphorage Stan Garfield at #KMLF – communities need to be voluntary, motivate members to join not conscript
@kdelarue Communities must be voluntary – make it something people don’t want to miss out on. #kmlf
@lukegrange Make sure communities cross boundaries but you need to be diplomatic. Key skills in EI needed. #kmlf
@helmitch #kmlf make communities broad around the area of interest – increase diversity of opinion/knowledge
@kdelarue Communities should be open, and span boundaries. Don’t lock out people who could offer diverse perspectives. #kmlf
@Metaphorage Stan Garfield at #KMLF – minimise redundancy in communities. Join people into existing similar interests in preference to separate.
@kdelarue Start broad, narrow down. Try to avoid redundancy in communities; helps to build critical mass. #kmlf
@helmitch #kmlf start broad and then narrow down into spin-off communities as needs. Niches not critical mass.
@helmitch #kmlf critical mass for communities – at least 50, better at 100 – rule of thumb.
@kdelarue A community should have about 50 members, with 100 an even better target. #kmlf
@Metaphorage Stan Garfield at #KMLF – build critical mass. Helps diversity of views and volume of interactions
@Metaphorage 24 people listening to Stan Garfield at #KMLF – clearly engaged with what he is sharing.
@kdelarue Avoid having too narrow a scope – challenge niche communities to prove they need to be separate. #kmlf
@helmitch #kmlf SCENT tools – Site, Calendar, Events, News, Threads
@Metaphorage Stan Garfield at #KMLF – communities need to be actively nurtured. Leaders make a big difference to fostering the interactions.
@helmitch #kmlf SHAPE tasks – Schedule, Host, Answer, Post, Expand – the community lead/facilitator role
@kdelarue People with niche interests should join a broad community 1st. If too broad *and* if enough interest, *then* form a new community. #kmlf
@Metaphorage Stan Garfield at #KMLF – enable interactions through TARGET – Types, Activities, Requirements, Goals, Energy/Engage, Tools
@Metaphorage Stan Garfield at #KMLF – SPACE- Subscribe, Post, Attend, Contribute, Engage.
@Metaphorage Stan Garfield at #KMLF – SMILE – Subject, Members, Interaction, Leaders, Enthusiasm
@helmitch #kmlf stories are a key measurement – what it did for the community members.
@lukegrange ROI is not critical it’s the stories which communities tell that determine it’s health. #kmlf
@Metaphorage Stan Garfield at #KMLF – PATCH (measures of community interaction) Participation, Anecdotes, Tools, Coverage, Health (activity)
@helmitch the ‘thank yous’ can be a key measure – no. of times people say thanks. #kmlf
@kdelarue Community success should not be measured by RoI – Participation, Anecdotes, Tools, Coverage, Health. #kmlf
@rosshill #kmlf @stangarfield suggests that stories are the most relevant metric for judging the health of a knowledge sharing community
@helmitch #kmlf great points re how to measure communities and ‘health check’ from @stangarfield
@kdelarue Health: activity – meaningful posts & articles, meetings, members, participation. #kmlf
@gaurisalokhe enjoying tweets coming in from #kmlf about community M&E. Thanks @kdelarue @Metaphorage @lukegrange @rosshill @helmitch
@kdelarue @gaurisalokhe Our pleasure! Lots of tweeps at #kmlf tonight.
@helmitch #kmlf need a mix of communication in a community; F2F, webinar, blogs, forums, conference calls, etc
@kdelarue … and thanks to all the people retweeting #kmlf tonight!
@helmitch #kmlf set the tone; welcome people, share stories, develop trust
@janstewart #kmlf @stangarfield trusting tone key for developing communities
@gaurisalokhe @kdelarue Thank god for that! Keep it rolling.. 🙂 #kmlf
@Metaphorage Stan Garfield at #KMLF – looking forward to hearing Stan at #KMaus10 on his other experiences to draw on other aspects of collaboration
@kdelarue 5 key tools to support a community: “SCENT” – Site, Calendar, Events, News, Threads. #kmlf Don’t really need more than this.
@Metaphorage Stan Garfield at #KMLF – some open dialogue happening about the effectiveness of communities. Enjoying the interactions and perspectives.
@RodSherwin Awesome presentation by @stangarfield at #kmlf abt communities with lots to apply to #yammer and #vepn
@helmitch #kmlf ask communities for help – don’t give them orders or tasks. Tap into their knowledge.
@helmitch #kmlf fantastic talk – lots of food for thought here and practical things to take back to work.
@allisonhornery Likewise! RT @gaurisalokhe: enjoying tweets from #kmlf about community M&E. Thanks @kdelarue @Metaphorage @lukegrange @rosshill @helmitch
@kdelarue Communities should span org boundaries & be voluntary – they should not follow org lines & teams… #kmlf
@kdelarue … In fact, Cadbury once re-organised to match existing communities, due to the value they delivered. #kmlf
@elmibester RT Likewise! RT @gaurisalokhe: enjoying tweets from #kmlf about community M&E. Thanks @kdelarue @Metaphorage @lukegrange @rosshill @helmitch
@lukegrange @elmibester great to be in touch and pleased you enjoyed the #kmlf tweets.
@hwakelam @helmitch – sorry I missed #kmlf last night – family called – loved the tweets
@helmitch @hwakelam thanks, glad you enjoyed #kmlf tweets – hope to see you there some time! 🙂

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Wednesday night’s presentation was fun, with about 20 of our community joining in the conversation.  The slide pack is now available for download from SlideShare.

For more background on the topics covered, here are some links to the material referenced:

For more on the change management tools and approaches mentioned, see these sites:

  • Cognitive Edge – David Snowden’s site  – for Cynefin and complexity tools.
  • Anecdote – Shawn Callahan and Mark Schenk’s site – for business storytelling, change and anecdote circles.
  • Gurteen Knowledge – David Gurteen’s site – for knowledge cafés.
  • Change Management Toolbox – Michelle Lambert’s site – for the change management cards..
  • The Organizational Zoo – Arthur Shelley’s site – for the book The Organizational Zoo and the matching zoo cards.

Finally, see “How to organise a children’s party” on YouTube.

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“Nearly 60 percent of projects aimed at achieving business change do not fully meet their objectives.” – IBM, 2008.

Why does this happen? As many working in Knowledge Management and related fields understand, it’s all about people and complexity. Organisations are increasingly dependent on people and what they know in order to operate successfully in today’s environment. It is no longer sufficient for organisational change to be driven by a small handful of people – there is no monopoly on ideas.

In this session, Keith De La Rue will present and lead a conversation on: 

  • Recent insights into effective organisational change.
  • The impact of complexity and the importance of engaging people. 
  • Creativity and the wisdom of crowds. 
  • Social Media – the power of trust and openness.

Participating in this event will enable you to

  • Develop a clearer understanding of complexity and how to address it.
  • Take away some new approaches for addressing change in your organisation.
  • Find out where to go for more up-to-date information on change.

Agenda:  Wednesday June 23rd

6:00-6:30 Networking with other thinking collaborators (over drinks and nibbles).
6:30-7:15 Keith De La Rue –The Idea Monopoly?
7:15-8:00 Informal conversation amongst the group to explore the ideas and concepts.

Venue:

RMIT Graduate School of Business, 300 Queen Street, Melbourne
Lecture room 158.1.2B (Ground level – just behind reception).
Ample metered street parking nearby in Queen Street (between La Trobe and Little Lonsdale).

RSVP: by email to melbournekmlf@gmail.com

About our Guest Speaker

Keith De La Rue is an independent consultant at AcKnowledge Consulting, working in knowledge, communication and learning. He previously worked in Knowledge Management at Telstra for eight years. He has worked in a number of aspects of organisational change for over 20 years in a range of industries.

His most recent client project involved writing post-graduate training material covering trust, communication, social networking and knowledge sharing.

Keith has been a member of the Melbourne KMLF for 10 years, including time on the leadership committee, and has been a regular speaker at conferences in Australia and overseas since 2004 on a range of topics.

He blogs at http://delarue.net

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Kate Andrews spoke to us on this topic on 24 February.  We have now uploaded a copy of Kate’s Presentation, and a related article: “Knowledge Assets – targeted knowledge transfer to mitigate risk“.

A couple of thoughts from Kate’s session that were shared on Twitter (thanks @helmitch):

  • “Knowledge risk” is the risk associated with the under-utilisation or loss of knowledge that is critical to organisational performance.
  • The challenge – how to tap into the knowledge that is in our heads to share – knowledge that is critical to organisational performance – and get it into the heads and hands of those who need it now.
  • It’s not about ‘experts’, it’s about knowledge among and within the team.
  • There is a high risk of knowledge loss where there is a high reliance on tacit knowledge, and unique problems or situations.
  • It’s not about succession planning, it’s about understanding knowledge about “what” is most important to our organisation. Then we need to find where the knowledge is, and who has it.
  • Prioritising knowledge risk is a business decision – understanding which knowledge is business-critical.
  • If there is anyone who “can’t” go on leave (without being on call) – this is a knowledge risk person.

Kate gave an example of knowledge risk – a utility company had staff reaching retirement age with a total of 17,500 years experience in the industry.  Is this a knowledge risk? It is if a major part of that accumulated knowledge is business-critical.

Kate has also kicked off some discussion on this topic on our LinkedIn group.  If you are not already a member, you can click here to join up.

You can also now follow Kate on Twitter at @knowablekate!

 – Keith De La Rue

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Topic:  User Adoption Strategies for Collaboration Technologies

What is the biggest complaint around the introduction of new collaboration technologies into a group or organization? The answer: No one uses them.

New tools are often rejected.  The very people who are supposed to use them don’t do so—they keep going with earlier ways of working.  Sometimes “culture” is blamed for this failure, but our speaker, Michael Sampson believes it is more accurate to point the finger at the lack of intentional effort on user adoption.

This discussion session provides an opportunity to learn about user adoption strategies, how other organizations around the world are tackling user adoption for collaboration technologies, and to share what strategies are working well in your organization.

Participating in this event will enable you to:

  • Learn about the current state of play with user adoption strategies
  • Develop your thinking about the user adoption strategy for collaboration technologies at your organization.

Agenda:  Monday February 15th

6:00-6:30      Networking with other thinking collaborators (over drinks and nibbles).

6:30-7:15      Michael Sampson – User Adoption Strategies

7:15-8:00      Informal conversation amongst the group to explore the ideas and concepts.

Venue: 
RMIT Graduate School of Business and Law, 300 Queen Street. Melbourne
Lecture room 158.1.2C (Ground level – just behind reception).

Ample metered street parking nearby in Queen Street (between La Trobe and Little Lonsdale).

 

RSVP: by email to melbournekmlf@gmail.com

About our Guest Speaker

Michael Sampson is a Collaboration Strategist. He helps end-user organizations in New Zealand, Australia, the United States, Europe and other places around the world improve the performance of distributed teams.  Key themes are the effective use of collaboration technology to enhance distributed teams, using SharePoint for collaboration, and encouraging user adoption of collaboration technologies.  Michael has written two books on collaboration strategy, and is about to publish a third.  Michael is running a Masterclass on SharePoint Collaboration and Governance in Melbourne on Tuesday 16th, for details see:  http://www.sharepointroadmap.com/melbourne.html

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