Archive for the ‘Case study’ Category

CoPs – a Personal Journey

Peter Chomley’s slide pack for last month’s event: “CoPs – a Personal Journey” is now available for download here.

Some of the things that struck me from the presentation, shared on Twitter during the session (see the slide pack for more details):

  • How many “communities” have you been a member of over your life? How many things have changed over that time?
  • Looking back, you can see times when you made decisions that fundamentally changed your life.
  • Information Management is  explicit, individual, and about technology. Organisations do it for efficiency and productivity.
  • Knowledge Management is tacit, and is about people in teams and communities. Organisations do it for effectiveness, learning, competency, responsiveness and innovation.


Free event – Intranet Innovation Awards

Also, Step Two Designs will be announcing the winners of the annual Intranet Innovation Awards on 5 November in Sydney.  They will then be taking the show on the road with a free event in Melbourne on Tuesday 10 November:

“This year’s winners come from the USA, UK, Denmark, Russia, Australia and New Zealand. One winner has demonstrated $8 million of savings from their intranet project, and others have delivered solutions that have become core to how their organisations work. With ten winners, there are ideas that can be implemented by every intranet team.”

The event will be at the Telstra Theatrette, 242 Exhibition St, at 2:00 to 4:00 pm.  Step Two will share insights, screenshots and ideas from this year’s winners. Note that while this is a free event, registration is required before attending. Get all the info, and book your place promptly here!


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Matching Collaboration Tools and Culture

Stuart French

May 27


If you read anything on the implementation of KM or Social Media tools in your business, you will come across the statement “A compatible corporate culture is critical for success.”


So what is corporate culture?

Can you describe yours in 3 dot-points?


This interactive session discusses ways to think about the concept of corporate culture and identify possible conflicts and compatibilities with Enterprise 2.0 tools.  It is based on a case study of an Australian, high-tech SME and is underwritten by findings from the speaker’s Masters Thesis on Wiki use in Small to Medium Enterprise.



6:00-6:30          Networking with other thinking collaborators (over drinks and nibbles).

6:30-7:15          Stuart French: Matching Collaboration Tools and Culture

7:15-8:00          Explore the ideas and concepts with Stu and others over more drinks & nibbles.



RMIT Graduate School of Business, 300 Queen Street. Melbourne

Lecture room 158.2.5 (one level up from reception).

Ample metered street parking nearby in Queen Street (between La Trobe and Little Lonsdale).


RSVP: by email to melbournekmlf@gmail.com


About our guest speaker:

Stuart is the IT/KM Projects manager at Daniels Sharpsmart, an Australian based global business in the medical waste technology industry.  An avid KM’er and enthusiastic participant in a range of social networking forums, he has just completed his Masters Degree in KM.  His research project investigating the impacts of wikis on the culture of the organisation has highlighted a number of interesting perspectives in how we can motivate others to become involved in better knowledge interactions.

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Andrew Mitchell of Urbis will walk us though their story of how his team has used a wiki over the last few years.  He will cover the value realised, lessons that have emerged and the usage patterns. This story will be used to prompt discussion around wikis as collaborative tools.  Several audience members have also used wiki tools, so the disucssion will be valuable for those not yet exposed to these tools as well as those with experience.  We look forward to your participation in this interactive session.

Where: RMIT Graduate School of Business 300 Queen Street Melbourne (Ground floor Rm 2B)
When: February 25 6PM to 7.30
Light refreshments provided.



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Hi Everyone,

It was great to attend my first KMLF on Thursday night. Shawn touched on Network Collaboration in his presentation, which then got everyone chatting about online collaboration tools and their potential and real value within organisations. I think everyone was in absolute agreement that an ongoing issue within organisations was the focus on getting a ‘tool’ rather than thinking of what their business issues or objectives where and what tools and methods could be used to solve them.

One resource which I mentioned may be of interest is the Headshift Casefiles Wiki. It has around 100 case studies of successful enterprise social tool projects from all over the world (and growing) as well their use cases. The use case is basically the business issue they were trying to resolve or behaviour they tried to foster. This is an open resource so if you have a project you have been involved in or come across which may be relevant, you can contribute.

If you have any questions, please let me know.

Look forward to seeing you next month.

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27 of us met last night, and had a great discussion on SMIF.  If you were there, I trust that you enjoyed it.

Shawn has encouraged us to use this site to share more about what is happening with KM in Melbourne.  Among the other things I do at Telstra, I write a blog on the now we are talking site – a Telstra public discussion forum.  See it at Tech-know.

I started this with the intention of discussing KM issues, but with a sideline of looking at some issues around IT and telecom technologies, and how we interact with them.  It seems that this second line has actually attracted more interest, but it is probably the overlap of the two areas that has been most interesting – the relationship between knowledge and communication.

So, what’s the connection with SMIF?  Although now we are talking is a public site, a number of my correspondents are also Telstra staff, and I have effectively been discussing internal company issues in a public forum with people I haven’t ever met inside the company!

My day-to-day KM work covers a number of SMIF tools – I have mentioned some on my latest blog post that should appear later today.  There will no doubt be further discussion on this topic.  Technology aside, one of the best ways of getting the wider team in our Melbourne office together was to simply arrange a fortnightly meeting in a coffee shop outside our building.  No agenda, very simple structure – have a chat, and each take a turn telling the group just a little about our current projects.

So, do you SMIF?

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Karen Best and Stephanie NgIn February 2005 Karen Best joined DPI to kick off a pilot project aimed at improving collaboration in the department. Stephanie Ng joined the project in July and together they set about trying to better understand how collaboration worked in DPI. Using interviews and surveys they discovered that more than 50% of collaboration occurred with people outside the department yet they lacked any significant extranet environment. Collaboration was mostly done using email and while internal teams had created a proliferation of teamrooms (400+) and quickplaces, many were in various states of disrepair and there was a general malaise among staff regarding their utility. After some more digging Karen and Stephanie concluded that there was very little wrong with the tools; the problem was more about how collaboration tools were introduced and supported.


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